Why should customer support services be outsourced?
When companies rely on offshore call center services, they save at least 30%. Besides, contracting out call center service operations to a reliable company allows them to focus completely on their main business activities and thus be more productive.
Also, another factor is that the quality of outsourced call center solutions is normally unmatched. In a country like India, customer support industry is highly established and hence revered because of its stellar technical sophistication and extensive experience.
Why is India most preferred?
Most of the developing countries including Indonesia, Malaysia, Russia, China and Pakistan etc. are sharing the pie of outsourcing. However, India enjoys the biggest portion and is regarded as a major outsourcing hub with many multinational companies from across the globe contracting out their requirements to India. This trend has been there from late 90s and is still continuing incrementally.
Even the government departments in USA are outsourcing certain services like welfare benefit calls to companies in India. You can be assured of a better and professional call center outsourcing services from India as this business is the core competency of this country.
Indian advantage- a snapshot
India is having the largest population of English speaking people after US. The education system is superior to many other developing countries and produces several hundred thousands of graduates with exceptional English speaking skills every year.
Government policies here are relaxed to promote outsourcing. Tax exemptions and free imports for capital goods are top two to mention. Indian government every year invest billions for broadband computing as well as infrastructure development in communication systems and transport.
Companies in India stay adaptive to the evolving trends, techniques and technologies. They use best and advanced technologies coupled with prudent management practices. Time zone difference also serves as a great advantage; Indian companies thus avail services all time round the clock.
Another important factor is cost savings. The reason is obvious. Per capita income here is less that $500 yearly. Thus, in India, contact center executives are cheaper. You have to pay just a fraction of what Americans charge.
In short, it means that you get great quality services are amazingly cheaper rates.
Nowadays, Indian contact center offers a wide plethora of services to cater customer requirements while addressing all their concerns. Some of the main provisions are listed below.
- Inbound call center services where customer queries are handled by experts who do needed troubleshooting.
- Outbound call center services for marketing purposes, debt recovery and conducting surveys etc.
- Technical support services for dealing with customer complaints and providing needed technical assistance.
- Disaster recovery services for recovering of data and providing backup solutions
- Email support services for communicating through mails.
- Live chat support for managing customer queries on real –time basis.
If you want to enjoy complete benefits of the services, hire the best Indian company.